Privacy Policy

Last Updated: January 2025

fbrosfioc Audio & Video Equipment Rental ("we", "our", or "us") operates fbrosfioc.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Request a quote or book equipment
• Fill out contact forms
• Subscribe to our newsletter
• Create an account
• Communicate with us

This information may include:

• Name and contact details (email address, phone number)
• Billing and delivery address
• Payment information
• Company name and VAT number (if applicable)
• Project details and rental requirements

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Google Analytics for website performance analysis
• Marketing Cookies: Google Ads and Facebook Pixel for advertising
• Preference Cookies: Remember your settings and preferences

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling equipment rental bookings
• Providing customer support and responding to inquiries
• Sending booking confirmations and rental information
• Processing payments and managing invoices
• Improving our website and services
• Sending marketing communications (with your consent)
• Analyzing website traffic and user behavior
• Preventing fraud and ensuring security
• Complying with legal obligations

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract Performance: Processing necessary for rental agreements
• Consent: Marketing communications and optional cookies
• Legitimate Interests: Website analytics, fraud prevention, business operations
• Legal Obligation: Tax records, accounting requirements

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Payment processors (Stripe, PayPal) for secure transactions
• Hosting providers for website operation
• Email service providers for communications
• Analytics services (Google Analytics, Hotjar)
• Advertising platforms (Google Ads, Facebook)

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or court orders
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of users and the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

After the retention period, we will securely delete or anonymize your personal data.

6. Your Data Protection Rights

Under UK GDPR and Data Protection Act 2018, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

7. Cookie Management

You can control cookies through:

• Our cookie consent banner when first visiting the website
• Browser settings to block or delete cookies
• Opt-out tools: Google Analytics Opt-out, Network Advertising Initiative

Please note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure payment processing via PCI-DSS compliant providers
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK ICO
• Adequacy decisions for certain countries
• Privacy Shield frameworks (where applicable)

12. Marketing Communications

With your consent, we may send you marketing emails about:

• New equipment and services
• Special offers and promotions
• Industry news and tips

You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in emails
• Contacting us directly
• Updating your account preferences

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect the most recent changes. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

15. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the supervisory authority:

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.